Refund Policy
Clear, fair and explained before you pay anything. Last updated: September 2026.
In plain words: most bookings involve no advance at all. Where an advance is collected, refunds follow the eligibility and timing rules below — always communicated clearly, never discovered later.
1. When Refunds Apply
Refunds arise only when an advance payment has been collected for a booking. Typical eligible cases include:
- A booking cancelled by you at least 4 hours before the scheduled pickup time, where the booking status at cancellation permits it.
- A booking cancelled by us due to genuine vehicle unavailability or constraints on our side.
- A mutually agreed change where the revised fare is lower than the amount already paid.
2. Factors Affecting Refund Eligibility
Refund eligibility and amount may depend on:
- Booking status — whether the vehicle has been assigned and the driver has commenced travel toward the pickup point.
- Cancellation timing — requests within 4 hours of pickup may attract reduced or no eligibility depending on circumstances.
- Trip type — multi-day outstation, tour and wedding bookings may have specific terms agreed at the time of confirmation.
- Payment method — the channel through which the advance was paid influences processing timelines and any charges that channel applies.
3. Advance Payments
Advances, when requested for certain trip types, are always discussed and agreed before payment. The purpose, the amount and what happens on cancellation are stated at that time. We do not collect website payments — advances are settled directly through agreed, traceable payment methods.
4. Refund Processing
Once a refund is agreed, it is initiated to the original payment method used for the advance. Processing timelines depend on the payment channel and are typically: UPI/wallet transfers are usually the fastest, while bank-card refunds can take longer depending on the issuing bank. We share the refund confirmation with you on WhatsApp once initiated.
5. Non-Refundable Situations
The following are generally not eligible for refund, and are communicated upfront where they apply:
- Trips already commenced or completed.
- Costs already incurred on your behalf with your consent (for example, permits, tolls or parking arranged for a specific plan).
- Cancellations where the driver had already travelled substantially toward the pickup point and the request arrived within the 4-hour window.
6. Questions
For refund status or clarification, call +91 9971580108 or WhatsApp us with your booking details. This policy works together with our Cancellation Policy and Terms & Conditions.